Demand Forecasting & Planning
Demand Forecasting & Planning is the series of activities involved in predicting your business’s workload volumes and then matching that demand against your available resources to ensure you have the correct staffing levels. These activities encompass everything from the informal educated guess to formal quantitative forecasting techniques using historical and current data.
Diabsolut offers a team of professionals who will work with you to assess your current forecasting & planning processes and how current staffing demands are addressed. Working with your team, Diabsolut ensures the right procedures, technology and training are developed and accepted by your organization.
FORECASTING
All organizations with variable workload dream of having a magical crystal ball that allows them to see into the future and know ahead of time the demands that will be placed on their resources. Such a tool would drive better decision making and help them stay one step ahead of both their customers and their competition. The objective of forecasting is to provide that view of the future through the analysis of historical data and give your team the information they need to make informed resourcing decisions. This is critical in organizations whose demand levels may be erratic in nature due to any number of internal, customer, environment or market-driven factors.
PLANNING
With visibility of a demand forecast you can evaluate how workload will match up to your available resources and make informed decisions to balance capacity as needed. Creating a plan dynamically and intelligently in response to real forecast data allows you to make the best use of your resources when you and your customers need them. For businesses where demanding customer service level agreements must be met at the same time as tightly controlling the cost of service it’s critical to plan effectively.
Your Typical Challenges:
- Shortage of resources
- Usage of sub-contractors
- Idle resources
- Inability to identify source of workload distribution issues
- Need to relocate resources
- High cost of service
Products & Technologies:
- ClickForecast (by ClickSoftware)
- ClickPlan (by ClickSoftware)
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