Scheduling

Scheduling is both an art and science in the world of Workforce Optimization. While Key Performance Indicators (KPIs) may vary from organization to organization, maximizing the efficiency of the workforce, while remaining in compliance with regulations, service level agreements and company objectives, is always paramount.

Through the use of an on-site interactive workshop, the Diabsolut Professional Services Team will meet with all critical departments that drive the service component of your business. The workshop will provide the roadmap for the successful implementation of a Strategic Workforce Management Plan and meet pre-determined KPIs. Diabsolut is with your organization from the start through deployment, planning and driving integration and implementation, as well as directing process improvements and changes along the way. As a result working with Diabsolut and implementing optimization software, many organizations have realized:

• Reduced labor costs,
• Elimination of unnecessary overtime,
• Streamlined business processes, and
• Reduced time needed to manage employee schedules

Your Typical Challenges:

• Lack of visibility of the workforce
• Excessive travel & travel costs
• Inconsistent scheduling of resources
• Unable to meet service level agreements
• Lack of adherence to business policies
• Ability to complete the service order on first visit
• Challenge ensuring the assignment of appropriate skills for the service order

Products & Technologies:
ClickSchedule (by ClickSoftware)