ClickSoftware (Nasdaq: CKSW) is the leading provider of field service optimization solutions that help you improve the efficiency and effectiveness of your field service operations. From strategic capacity planning months in advance to street-level routing on the way to a customer site, we're helping some of the best service organizations in the world save money and increase customer satisfaction. If your service organization is not running at optimal efficiency, your bottom line is suffering. This inefficiency can be caused by a number of factors involved in the planning, scheduling and managing of your resources.  To increase your efficiency, level of service and return on investment, it is important to have a good handle on all aspects of your organization, from forecasting and planning to the people in the field.  The ClickSoftware Service Optimization Suite is the leading-edge solution to assist you to accomplish these goals. The ClickSoftware Service Optimization Suite is comprised of the following individual solutions: ClickForecast Demand Forecasting:   Build reliable forecasts to better meet your service demand ClickPlan Workforce Planning:   Maximize utilization and minimize overtime ClickRoster Shift Planning:   Cover demand and keep your employees happy at the same time ClickSchedule Optimized Scheduling:   Get the right engineer to the right job at the right time with the right equipment ClickLocate Location Based Services:   Know where your field engineers “are”, not just where they are “supposed to be” ClickMobile Mobile Workforce Management:   Stay abreast of what is going on in the field as it is happening ClickAnalyze Business Analytics:   Gain greater visibility into your service operations ClickFix Intelligent Diagnostics:   Empower your call center to solve problems without a dispatch